Design, Leadership & Everything In Between - thoughts on shaping digital products, leading with empathy, and making sense of the messy, rewarding world of UX.
Lately, I’ve been noticing a small but telling pattern. More and more often, people talk about conversations they’ve had with their AI assistants, not about productivity, but about the relationship. People ask things like “Based on our conversation what you learned about me?” or ask AI to generate an image[…]
One day AI nailed my trip, the next it missed completely. That contrast pushed me to ask a harder question: how do we build an AI that actually helps travellers, not just sometimes, but reliably? Two cities, two outcomes In March I tried AI for my first time in Madrid.[…]
